Real-time job updates
Allow runners and agents to view the status of all pending,
escalated and completed jobs, allowing them to take
immediate actions and improve service to guests.
Service item inventory tracking
Allow hotel to track and manage the inventory level of all
service items (loan & non-loan). Pop-up alerts will also be
sent to agents when the threshold level is hit. If a specific
service item is depleted and a guest request comes in, the
system will deny the service request and alert the agent so
the customer’s expectation can be managed.
Group messaging with notification
Assign jobs to a preset group of runners & receive
job-related notifications on the app.
Subsequent job creation
Trigger another job automatically upon completion of
“cc” supervisors on job
Copy runner jobs to their designated supervisors for easier
Increase overall staff productivity
Runner profile management
Manage the runner profile by skill set, location coverage, runner shift,
escalation group and designation job routing
Allow runners to update mini-bar usage and post back to the PMS in real
time to capture the revenue immediately.
Room status update
Allow runners to update room status to the PMS in real time, enhancing
the room turnover rate.
Allows runners to take picture of defects to be sent over to the
Engineering team for fixing or other types of follow up
Records voice messages instead of text messages, especially suitable for
complicated and long messages to shorten the time of writing messages
End-to-end integration with PMS
Extended guest profile
Allows staff to search guest information from the PMS for personalised
Check-in & check-out module
Auto job creation upon guest check-in/check-out which can be based on
VIP codes, PMS special codes, guest information update or room moves.
Opera/LMS luggage handling
Receive tag numbers from PMS upon check-in, trigger job creation for
luggage handling and send the luggage job notications to handheld
devices of hotel runners or to hotel printers. (Note: This feature only
available for Opera/ LMS PMS.)