NEC – The Hospitality industry sector’s choice
NEC Corporation is a global leader in the integration of IT, Network Technologies and Communication Solutions,
bringing more than 100 years of expertise in technological innovation to empower people, businesses and
society. Serving customers through a global network of sales organisations, business partners and value-added
resellers, NEC combines global expertise with local presence. Known for our unsurpassed technical support and
logistics, NEC is a reliable and financially robust partner: ‘Here to Stay’, to put it in hospitality terms!
Across all major geographic regions NEC is one of the key suppliers of choice to the Hospitality industry.
Our experience makes us truly understand the sector. By merging leading IT and Communication network
technologies, we deploy solutions with the scalability, capability and affordability to meet the demanding business
needs of hotels, event centers, cruiselines and travel organizations. That’s what makes us special. ‘Five star’, as
one of our customers puts it.
The Right Solution for the Right Hotel
In today’s world nothing is more important than information and communication.
This is especially true for Hospitality and its 3 major stakeholders – the operator,
the owner and the guest.
> The operator’s interest in superior Hospitality IT & Communication Solutions
focuses on 3 core elements:
– Assure hotel operations are executed flawlessly and efficiently – optimizing the
operator’s most important cost-factor: staff. As up to 80% of hotel staff are
mobile, the importance of a strong mobility solution cannot be overestimated.
– Serve guests’ needs. With Guest Satisfaction, Guest Return Ratio and RevPAR
being highly correlated, it is of utmost importance that guest needs and requests
are followed up in the right manner – in line with the brand promise.
– Assure a safe and secure environment. Extending scope and value of
communication platforms towards Communication Enabled Business Processes,
NEC integrates peripheral systems (such as Fire Alarm, BMS) with mobile
applications for a guaranteed safe and secure stay.
> The owner wants to assure that the system installed in his property is not only
in line with the financial capabilities of his funds and budgets, but also drives
operational efficiencies and effectiveness towards lower operational costs.
> With the surge in smartphones, hotel guests nowadays do not make much use of
the hotel system to make outside calls, while WiFi has become a must have. Yet,
when it comes to service requests like room service, concierge, housekeeping and
wake-up, the Hotel Communication System is still (far above IPTV solutions) the
preferred choice of communication for any hotel guest.
As every hotel guest these days has at least one mobile device (smartphone, tablet),
it is desirable to integrate a guest’s device with the hotel communication system
and provide additional services, increasing guest satisfaction as well as revenue. The
NEC BYOD (Bring Your Own Device) solution for hotel guests addresses this need!